The following quality management plan example template for a technology project was created by a true project management course student. Use this material for your academic, educational or professional needs at your own risk.
QUALITY MANAGEMENT PLAN
Resource providers are responsible for the quality of the components, products, and services they deliver. The quality is confirmed by certificates and documented records of tests and tests. A technically competent team from Products, Designers, Supplies and Engineers, Mass Production Department, participate in the selection of suppliers of hull components to be sourced from outside companies, ensuring that these suppliers are competent and qualified to supply the relevant components.
Periodically and at each delivery, suppliers must certify that the necessary product quality tests are carried out.
A logbook is kept of the incoming documentation for each delivery.
A logbook is kept of the procedure for claims and returns.
Quality management approach.
The purpose of this plan is to confirm that the results of the project are of an acceptable quality level. Quality management, according to this plan, guarantees the quality of project results and the quality of processes used to manage and produce results.
The quality management plan identifies the following key components
Subject to quality review
Quality assessment methods
Quality standards for project implementation
Stable quality standards.
Criteria for completeness and correctness. Tests of the individual project units as well as their overall integration
Quality control activities.
Process quality standards.
Quality control activities.
Project results and processes.
Standards for assessing the quality of project results.
Machine body design meeting the description of the machine body in the project charter and in the quality requirements.
Graphical interface meeting the quality requirements and parameters described in the project charter.
A working touchscreen that meets the quality requirements and description in the project charter.
A proprietary operating system that meets the quality and description requirements in the project charter.
Additional applications uploaded to the App Store and ready for download that meet the quality requirements and descriptions in the project charter.
A remote control capability that meets the quality and description requirements of the project charter has been developed.
A working device with functionalities, parameters, and capabilities that meet the quality requirements and parameters and features described in the project charter.
Total Quality Management (TQM)
ISO 9001: 2000
ISO 9001: 2008
Read the Procurement Management Plan in project management practices
Criteria for completeness and correctness.
The project is on time and within budget.
All the basic functions of the appliance are complete and work at 97% without errors/defects.
The machine body is made to quality requirements and works at 99% without defects.
A warranty service team has been trained.
The necessary accompanying instrument has been created.
Batch production runs at 98% error-free.
4. Quality control activities to ensure compliance with quality standards.
At the completion of each of the stages described below, a quality test is conducted and a log of the test, test results and corrective actions are taken. The standards described in points 2 and 3 are complied with.
The stages are:
- Ready version of the case.
- Every ready version of the GUI.
- Ready version of a touch screen.
- Every working version of your own operating system.
- All ready-made apps and their accessibility on the App Store.
- Every working version of remote control.
When the results of the stages do not meet the requirements, corrective action is taken.
1.For external contractors:
-Return with a detailed description of the defects and a description of the expected result.
-In case of an inability to fulfill the criteria, the risk of changing the contractor shall be assessed and, if necessary, a change shall be made.
2. For the stages that work in the company.
-A detailed log of tests and defects is kept. They are returned to the corrections department and tested again.
-If the defects are many and recurring, the project criteria are clarified again and properly understood.
Frequency of quality control actions. Stakeholders’ management may be important at this stage related to quality change expectations.
-When working on the stages, if there are running versions, not even fully compliant.
– For each completed project unit
– Each integration of two or more project units
-At the end of every milestone.
- Project processes to be tested and controlled.
- Manage time and budget.
- Manage process changes.
- Estimation process
- Management of the processes of communication processes.
- Testing processes.
- Processing to produce a ready-made version.
- Any working version of the functionality.
The project manager, directors, and project sponsors participation
The project manager, program manager, and project sponsors actively participate in following the requirements and check the standards and management of the quality expectations.
The standard for quality assessment of projects.
ISO 9001: 2000
ISO 9001: 2008
Project management framework.
Change control procedure.
Version control procedure.
Quality assurance activities.
The proper conduct of these activities is in the positive answer to some questions.
-Every team member is familiar with the requirements and expectations of the project he is directly interested in working on? Read the details about the Process requirements.
– Are periodic progress reports prepared? – Yes, progress reports, tests completed, units completed on a recurring duty cycle (iteration)
– Are there regular meetings? – Yes, according to the needs of the project and the accepted methodology for work (daily internal, weekly in several teams, general meetings with the client for a period of time, client’s demo when there are any completion and something to show him. n)
-Do you get feedback on defects after testing? – All defects found are corrected, and if this is not possible, look for another approach to meeting the requirements
-Do you keep a performance report? – Yes, it is recommended that you use project management software (for example, Jira, which allows you to extract different types of exports, according to the entered tickets and work in a given project) use the so-called team velocity (which determines the speed for effective work of the team), as well as charts showing how many tickets/work are made and work is effective
-Are logs for returned defective items from suppliers? -more than likely
-Does training related to the new product receive the people who will provide the after-sales service? – mandatory
Frequency of quality assurance activities.
Quality assurance audit once a week, accompanied by a report.
Quality assurance checklist at the end of each stage.
Quality checklist for each running version.
Risk assessment and defects
1. Exposure and identification of possible risks that may prevent the project from being successful. Read about Risk management practices in project management.
1.1 external factors – marketing (until such time as the product is released, there will be no such demand, the unexpected stopping of production of any resource, bankruptcy of an enterprise)
1.2 internal factors directly related to the production of the product – lack of human flow – lack of resources (materials, cash resources) – lack of time
– defects that stop the product. Read about the Defects analysis.
The product is guaranteed to be ready within the given timeframe without critical and important defects, on the basis of a risk assessment after reviewing all specifications – the so-called MVP “minimum viable product” coverage.
A so-called “product recall strategy” is also made, if there is any general defect, how quickly it can be pulled back, the defect repaired and the product returned to the market.
– create a defect table that is
* critical defect – basic functionality may not work / item does not do as expected (on / off button does not work / washer drum falls at over 400 rpm/seal does not seal well and leaks water/touch drawer does not work at touch).
* important defect – broken functionality that does not directly interfere with the main work of the product/item does not do what is expected (BlueTooth communication with phones does not work, assuming that the main job (MVP) of the washing machine is to wash/soften the valve in the drawer does not open and does not enter into use).
Hardware quality requirements
The display should be a 7 ”LCD.
The display meets the Gorilla Glass 5 strength standard.
The display covers the dust and water resistance standard IP 68.
Maintain 16,000,000 colors.
Be 720×1440 pixels resolution.
Have an on / off button in the upper right corner of the display.
Have a built-in BlueTooth chip that supports the standard Bluetooth 5 (Bluetooth communication cannot connect to devices not supporting this standard or higher)
The software upgrade slot should be USB port 3.
The motherboard is made of fiberglass and can withstand the operation of the washing machine with a full load on all operating systems.
Software quality requirements
Make the mobile app accessible to users using Android 8, 9 and 10.
Make the mobile app accessible to users using Apple platforms. –
The mobile app to support Apple iOS 12 and 13.
The Apple app is not restricted by country/region, i.e. Make it accessible to everyone.
Download the mobile app for free from the App Store.
The application describes in detail the features that support remote control, program selection and feature correction capabilities, delayed start.
Have a preview of the application in the application – how the application icon looks, opens with a single touch, how the programs are selected, how the program parameters are adjusted, how to delay the start, how to exit the application.
In the app to be able to evaluate. The rating is in stars with the lowest being 1/2 and the highest being 6 stars.
The app is restricted to mobile devices that are not supported as required.
With the consent of the user to send notifications for new updates and new applications.
With the consent of the user to send notifications.
The app does not require a mandatory location permit.
Download the app over both Wi-Fi and mobile networks.
User input fields are clearly visible to the user, outlined in outline
The access credentials are clear to the client number and password.
Have an easy and visible auxiliary text PASSWORD and CUSTOMER NUMBER in front of the entry fields.
Log in only after correct entering of client number and password.
Recognize a 10-character client number using only alphanumeric inputs and capitalization only. The customer number should be the serial number of the appliance.
Verify client numbers in the database.
Quality requirements related to customers
In case of non-existent customer number, a notification message for the user should be displayed: “No product with entered factory number” entered number “. Please contact our office: wire xxx, email xxx. ”
For an existing client number, enter the password field.
The password must be 10 characters – minimum 7 digits and 3 other characters, lowercase and uppercase letters, and special characters.
Properly entered password after validation to allow access to the application.
Change the language button to the language in which the client number and password are entered.
Exit button to unsubscribe the user.
Closing a user’s phone application will automatically unsubscribe the user.
Allow each client number to add two additional accounts with the same client number.
Adding is only possible from the account of the first recorded user.
The password of the newly added user follows the basic functionality.
The password of the respective user can be changed through his account.
One user can have many associated products with unique factory numbers.
All users of the same factory number, by selecting the history button, can see the history of the product’s activities, as well as which user associated it.
Make the story trackable up to 30 days back.
The shortcut button should be located in the application drawer.
Quality requirements for Loggin in the application
Immediately after logging in to the app, the SEARCH FOR NEAR DEVICES button will be displayed, with one-touch to start searching.
When finding the appliance, the name of the appliance should be written.
One-touch the device name to connect the device to the device.
When a device and device are connected, touching the device name once will interrupt the connection.
When you unsubscribe from the application, the user’s communication channels are cleared and opened for a new connection.
The connection method should be saved and then used automatically.
The application menu has a hierarchical structure of 3 new sub-menus.
At the touch of a menu button, open the first level of the sub-menu – programs, settings, connection.
When selecting programs, icons for the different programs are displayed.
Touching the icon for the respective program opens the next level of the sub-menu – the ability to adjust the parameters according to the program capabilities.
Touching the delayed start icon opens the option to select the start time of the program. Touching the settings button opens the ability to adjust in – language, time, color, brightness, icon size, font, wallpaper, theme.
Touching the connect button allows you to change the password and options for selecting connections and settings.
Hold the on/off button withhold.
Incorrect choice of program options should be indicated by “PRODUCT DOES NOT SUPPORT THIS MODE”.
Block unauthorized access attempts.
When attempting to access by an unauthorized user, a message appears “An attempt has been made for UNAUTHORIZED ACCESS BY DEVICE XXX. YOU WERE. “Yes / No buttons.
When the appliance is connected, there must be an indication that the appliance is connected to the appliance.
Display the operating mode, mode stage, remaining time, operating temperature and astronomical time on the device display.
Allow for an adequate period of time to be updated.
All operating modes described in the scope of the project should be developed with the figures and options described and displayed with icons on both the application and the touch screen.
Through the mobile application, various programs can be called with voice commands, as well as on / off.
Create detailed documentation during development.
Create a detailed specification of the instrument.